Privacy Policy
We value your privacy and are committed to protecting your personal information
Last updated: September 2025
Overview
This privacy policy explains how Journey Through China uses personal information collected through journeythroughchina.com. The information is used solely to provide you with the best possible service.
Data Controller
Tuniu International Travel Service (Hong Kong) Limited
- Address: 43/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
- Email: support-china@journeythroughchina.com
- Phone: +86 18061486681
- Data Protection Officer: dpo-china@journeythroughchina.com
Legal Basis
- Consent - Processing data based on your explicit consent
- Contract performance - To fulfill contractual obligations
- Legitimate interests - For our legitimate business interests
- Legal obligation - To comply with applicable laws
Required Personal Information
- Contact information (name, email, address, phone)
- Demographic information (age, gender, interests)
- Names of other guests during your stay
- Automatically collected information (IP address, browser type, referring pages, OS)
How We Use Your Information
- Confirm guest bookings
- Respond to customer inquiries
- Improve marketing and inform guests of offers
- Respond to specific matters
Data Retention
- Booking information: Retained for 7 years after travel (tax and financial requirements)
- Marketing data: Retained until you withdraw consent or unsubscribe
- Analytics data: Retained for 2 years
- Cookie data: 1 day to 2 years depending on type
Cookies
We may use cookies, web beacons or scripts to collect information for understanding website interaction and usage.
- Necessary cookies - Required for basic website functionality
- Analytics cookies - To understand website usage
You can manage your cookie preferences through your browser settings.
Your Rights
- Right of access - Know what personal data we process
- Right to rectification - Request correction of inaccurate data
- Right to erasure - Request deletion of your data
- Right to withdraw consent - Withdraw consent at any time
- Right to complain - Lodge a complaint with a supervisory authority
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: support-china@journeythroughchina.com
- Phone: +86 18061486681
- Address: 43/F, AIA Tower, 183 Electric Road, North Point, Hong Kong